Privacy policy

🔒 Privacy Policy – Nexaro Gear 

Last Updated: September 24, 2025 

At Nexaro Gear, we operate as a global manufacturer and exporter of custom sports uniforms and sportswear. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, request a quotation, place an order, or otherwise communicate with us (the “Services”). 

We use Shopify to power our online store, quotation system, and payment processing. This allows us to provide a secure and reliable experience for our customers worldwide. 

By using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. 

 

📌 Personal Information We Collect 

When you use our Services, we may collect the following categories of personal information: 

  • Contact details: name, email address, billing and shipping addresses, phone number. 

  • Financial information: payment method details (processed securely by Shopify or third-party providers). 

  • Order information: items requested for quotation, custom designs submitted, sample purchases, transactions, returns (if applicable). 

  • Communications: any details you include when you contact us, such as requests for customization, size charts, or bulk pricing. 

  • Device & usage information: IP address, browser type, and interaction data (through cookies and similar technologies). 

 

📌 How We Use Your Information 

We use your personal information for purposes such as: 

  • Processing Orders & Quotations – managing inquiries, customization requests, sample orders, and wholesale transactions. 

  • Production & Delivery – sharing order details with production partners (only as needed) to manufacture and ship your products. 

  • Customer Support – responding to questions, concerns, and after-sales service. 

  • Marketing & Promotions – sending updates, offers, and new product launches (you can unsubscribe anytime). 

  • Security & Fraud Prevention – protecting our website, transactions, and accounts from unauthorized access or misuse. 

  • Legal Compliance – complying with laws, tax regulations, or responding to lawful requests. 

 

📌 How We Share Information 

We may disclose your information in the following ways: 

  • With Shopify (our e-commerce provider) to securely process payments and run our online store. 

  • With shipping partners (e.g., DHL, FedEx, UPS) for international delivery. 

  • With production partners (only for wholesale/custom orders) to complete manufacturing requirements. 

  • With service providers that help us with IT, analytics, or marketing. 

  • If legally required, to comply with investigations, legal requests, or enforce our policies. 

We do not sell your personal information to third parties. 

 

📌 Cookies & Tracking 

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and remember your preferences. You can control cookie settings through your browser. 

 

📌 Children’s Privacy 

Our Services are not intended for children under 16. We do not knowingly collect information from minors. 

 

📌 International Data Transfers 

Since we serve customers globally, your personal information may be transferred and stored in countries outside your own. We rely on secure international transfer mechanisms where required. 

 

📌 Security & Retention 

We use reasonable security measures to protect your information. However, no online system is 100% secure. 

We retain personal data only as long as necessary to fulfill orders, provide services, comply with laws, and resolve disputes. 

 

📌 Your Rights 

Depending on your location, you may have rights such as: 

  • Access to the personal data we hold about you. 

  • Request corrections to inaccurate data. 

  • Request deletion of your data (where legally permitted). 

  • Opt-out of marketing communications. 

To exercise these rights, contact us using the details below. 

 

📌 Updates to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted here with a new “Last Updated” date. 

 

📌 Contact Us 

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: 

Nexaro Gear 
📧 Email: nexarogear@gmail.com 
📍 Address: Dalowali, Sialkot, Punjab, 51301, Pakistan